Help
CLIENT SERVICES
Contact
For all order inquiries, sizing questions, or support requests:
cs@nyrva.us
Operational hours:
Monday to Friday
9am to 5pm EST
Wholesale and stockist inquiries:
david@nyrva.us
Orders & Production
NYRVA operates on limited batch production.
Certain pieces are produced within scheduled manufacturing windows rather than held as mass inventory. Production timelines are displayed on each product page.
Tracking information is sent automatically once an order ships.
International Orders
Orders shipped outside the United States may incur customs duties or import taxes determined by your country’s border authority. These fees are not included in shipping costs and must be paid before delivery.
NYRVA does not control customs charges or processing times.
For shipment updates, contact the courier directly using your tracking number.
Payment Methods
We accept:
Visa
Mastercard
American Express
Shop Pay
Apple Pay
Afterpay (where available)
Payment is captured at checkout through secure payment providers. NYRVA does not store banking information.
Order Policy
All orders are final once placed.
NYRVA does not allow cancellations, refunds, or payment reversals.
Please review sizing and product details carefully before completing your purchase.
Returns & Store Credit
Returns are accepted within 7 days of delivery if items remain in new condition with tags attached.
Approved returns receive store credit only issued via email after inspection.
We do not offer monetary refunds or exchanges.
Return shipping costs are the responsibility of the customer.
Return address:
NYRVA Returns
David Minor
PO Box 70021
Brooklyn, NY 11207
Reply with your tracking number once shipped.
Archive items are final sale.
Shipping
Shipping timelines vary depending on production status and destination.
Once dispatched, delivery timing is controlled by the courier. NYRVA is not responsible for carrier delays or customs processing.
Restocks
NYRVA releases products in limited quantities.
Restocks are not guaranteed. Subscribers receive access first when products return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact cs@nyrva.us within 48 hours of delivery and include photos for review.
FAQs
Where is NYRVA based?
NYRVA was founded in Virginia and operates from Brooklyn, New York.
When will my order ship?
Tracking is sent once your order leaves our facility. Production timelines are listed on product pages.
Do you offer refunds?
No. Approved returns receive store credit only.
Can I cancel my order?
Orders cannot be cancelled once placed.
Do you offer free returns?
Return shipping is the responsibility of the customer.
Will items restock?
Most releases are limited and may not return.