Shipping policy

PAYMENTS

Payments for all products are accepted through paypal, shopify and stripe.

All prices are in USD

Please note the terms and conditions for the payments gateway chosen for the transaction are responsible for the transactions made.

GENERAL SHIPPING INFORMATION

Please allow up to seven (7) business days for your order to process.

Once your order has been processed item(s) will be shipped within five (5) business days pending the availability of inventory.

Once an order is placed it cannot be modified or canceled.

All orders are shipped via UPS.

Standard Shipping:3-7 business days

Expedited Shipping: 2-3 business days

PLEASE BE AWARE THAT WE DO NOT SHIP ON WEEKENDS OR PUBLIC HOLIDAYS.

NYRVA IS NOT RESPONSIBLE FOR ANY UNEXPECTED SHIPPING DELAYS CAUSED BY EXTERNAL CIRCUMSTANCE WHICH MAY DELAY THE DELIVERY OF YOUR ORDER.

FOR ANY LOST, STOLEN OR MISSING PACKAGES PLEASE CONTACT UPS WITH YOUR TRACKING NUMBER FOR THOSE ENQUIRIES AND FOR INTERNATIONAL CUSTOMERS PLEASE CONTACT YOUR LOCAL POST OFFICE.

MADE TO ORDER / PRE-ORDER TERMS

All made to order / Pre-order items ships within a estimate of 6 weeks.

All made to order /Pre-order items shipping dates may vary and are subject to delays.

All made to order / Pre-order items will be labeled in addition a pre-order shipping time frame will be listed.

EXCHANGES

Item(s) will be accepted for exchange as long as the item(s) is in new condition with tags in place. ANY damaged item(s) will not be accepted. Please note that exchange shipping is at customer expense. Please note that you have up to 7 days from receiving your item to return the item(s) for store credit.

RETURNS

We accept returned items in new condition with tags in place and without damage.

Store credit will be issued via email once we have received the item(s).

Please note that you have up to 7 days from receiving your item to return the item(s) for store credit.

Items listed in our ARCHIVE section are FINAL SALE and are not eligible for return or exchange.

All return shipping is at customer expense.

Contact CS@NYRVA.US for any further questions and or concerns

Monday 12:00 PM - 6:00 PM est.
Wednesday 12:00 PM - 6:00 PM est.
Friday 12:00 PM - 6:00 PM est.