FAQ
FAQ
When will my order ship?
Most orders are dispatched within 7 to 14 business days, unless a different timeline is listed on the product page.
Many NYRVA pieces are produced in limited quantities or scheduled production runs, so processing times may vary depending on availability, demand and production schedules.
Orders placed on weekends or holidays begin processing the following business day.
Do you ship internationally?
Yes. NYRVA ships worldwide.
International orders may be subject to customs duties, import taxes or additional fees determined by the destination country. These charges are the customer’s responsibility and are not included in the shipping price.
NYRVA does not control customs fees, clearance procedures or international delivery delays.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location, package weight and selected shipping method.
Any available free shipping offers will be automatically applied when your order meets the required amount.
Does expedited shipping make my order ship sooner?
No. Expedited shipping applies to delivery time after your order has been dispatched.
It does not reduce processing or production time unless otherwise stated.
How do I track my order?
You will receive an order confirmation after your purchase and a separate email containing tracking information once your order ships.
If you have not received tracking after 14 business days, and the product page does not specify a longer production timeline, email cs@nyrva.us with your order number.
Can I change my shipping address?
If you entered an incorrect shipping address, contact cs@nyrva.us as soon as possible.
Address changes cannot be guaranteed once an order has entered fulfillment.
Customers are responsible for providing complete and accurate shipping information at checkout.
What if my package is delayed?
Delivery estimates begin once your order has been dispatched.
Transit times vary depending on your location and the shipping carrier. Delays may occur due to weather, customs processing, carrier issues or other circumstances outside NYRVA’s control.
For updates after your order ships, contact the carrier using your tracking information.
What if my package says delivered but I cannot find it?
Contact the shipping carrier directly to open an investigation.
Once a claim has been submitted, email cs@nyrva.us with your order number and claim information. NYRVA can assist with any additional documentation requested by the carrier.
Do you offer refunds or exchanges?
No. NYRVA does not offer refunds or exchanges.
Eligible returns are accepted for store credit only.
How long do I have to request a return?
Return requests must be submitted within 7 days of delivery.
Items must be unworn, unwashed and returned in their original condition with all tags attached.
Items showing signs of wear, damage, alterations or odor will not be accepted.
How does store credit work?
Once your return has been received, inspected and approved, store credit will be issued to the email address associated with your order.
Store credit is equal to the purchase price of the returned item and can be applied toward future NYRVA purchases.
Store credit does not expire.
Original shipping charges, customs duties and import fees are not included.
Which items cannot be returned?
The following items are final sale and are not eligible for return or store credit:
• Items marked final sale
• Archive pieces
• Custom or commissioned pieces
• Worn, washed or altered items
• Items returned outside the 7 day return window
Who pays for return shipping?
Customers are responsible for all return shipping costs, including any applicable customs duties or international shipping fees.
We recommend using a shipping service that includes tracking, as NYRVA is not responsible for return packages lost or damaged in transit.
What if my order arrives damaged or incorrect?
Email cs@nyrva.us within 7 days of delivery.
Include your order number and clear photos of the item so our team can review the issue and determine the appropriate resolution.
How do I request a return?
Email cs@nyrva.us within 7 days of receiving your order.
Include your order number, the item you would like to return and the reason for your request.
Returns sent without prior approval may not be accepted.